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If there is something that is not offered in our FAQ section please email us at If we add your FAQ suggestion we will send you a complimentary bag of beans. 

  • Do you offer gift certificates?
    We offer digital gift cards, for you or someone special.
  • Is your coffee organic?
    We offer both organic and conventional offerings. We will be marking the organic products with a ribbon that says “Organic”
  • Is your coffee Kosher?
    Not yet, but we are planning on getting kosher certified as soon as our new facility is completed.
  • Is your coffee nut free and gluten free?
    Yes! Our coffee is naturally nut-free and gluten-free, and we do not process any other food products in our roasting facilities.
  • Does ECL offer a wholesale or white label program?
    Yes! We offer a wholesale white label program to qualified businesses, organizations and events. Please complete the inquiry form and we can determine if you are eligible for the program.
  • What are your Online Store's available coffee bag sizes?
    1 oz, 2 oz, 12 oz, 1 lbs. and 5 lbs. All sizes may not be available for all types of beans. Special orders can be placed for sizes up to 25 lbs. All special orders will be invoiced and must be paid in full prior to roasting.
  • What coffee is included in the subscription?
    You can either choose from single origin, blends or a rotating variety of roaster curated coffees. For the complete subscription coffee list, check out our shop menu.
  • Can I subscribe to any coffee on your menu?
    Yes, each individual coffee offers at least one subscription option. You can also select from one of our subscription programs that offer a variety of beans.
  • What coffee is included in the subscription?
    You can either choose from single origin, blends or a rotating variety of roaster curated coffees. For the complete subscription coffee list, check out our shop menu.
  • What is an On-going subscription?
    An On-going subscription is the most convenient way to enjoy freshly roasted Electric Coffee Lab beans. With this subscription, we send a coffee of your choice at your chosen frequency and quantity. This type of subscription indefinitely continues until you cancel your subscription. For this type of subscription, the frequency option is once a week, or once a month. Each subscription order receives a discount off the retail price and free standard shipping. You always have complete control over your Coffee Subscription orders, and we send an email reminder before it ships. You can change your delivery frequency, next order date, or quantity anytime by visiting ‘My Subscriptions’ located within the ‘My Account’ section. If you decide to adjust your subscription, please provide a 24-hour lead time before your renewal date. If you request a change through our Customer Experience team, please provide 72 hours’ notice. Another exciting perk to subscribing is our subscriber exclusive information and sometimes surprise gifts.
  • What payments do you accept?
    We currently accept Visa, Mastercard, American Express, Discover and Paypal. Because of our site’s card validation requirements, internationally issued credit and bank cards, excluding those issued in Canada, are not accepted. Soon we will accept crypto currency for payment as well. Please email for help resolving a payment issue.
  • How can I update the payment on subscriptions?
    Log into your customer account and select ‘My subscriptions,’ locate the subscription you want to change, select ‘Change Payment’, select the new payment if saved on file or select ‘use a new card’ and type in the new card and finish by selecting ‘Change Payment Method’.
  • How can I update the payment in my account?
    Log into your customer account and select ‘My Wallet’ where you can delete or add a new payment method. For more info, please watch this video
  • What do I do if a charge is incorrect?
    Contact our Customer Experience team at enter the Subject "Wrong Charge."
  • What is the shipping policy at Electric Coffee Lab?
    To return your product, you should contact us at You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  • How long does it take to get my package?
    We currently offer shipping through UPS with these estimated transit times: UPS SurePost – with an estimated transit time of 1-9 business days UPS Ground – with an estimated transit time of 1-8 business days UPS 2-Day-Select – with an estimated transit time of two business days from pick up UPS Next-Day-Air – with an estimated transit time of one business day from pick up For Sure Post and Ground orders shipping from our Arizona Roastery, you can expect deliveries within one week if you’re on the Eastern side of the country and within two weeks if you’re on the country’s western side. If your order doesn’t arrive within this range, please contact our Customer Experience team at For Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, and the U.S. Virgin Islands, please allow three full weeks. That said, as soon as your order has been fulfilled, you should receive a follow-up email with tracking information. This tracking will provide a more precise transit time. These timeframes are subject to change if the carriers have any issues related to weather or any other potential delay causing situations.
  • What’s your shipping schedule during federal holidays?
    New Year’s Day | Wednesday, January 1 Martin Luther King Day | Monday, January 20 President’s Day | Monday, February 17 Memorial Day | Monday, May 25 Independence Day | Saturday, July 4 Labor Day | Monday, September 7 Columbus Day | Monday, October 12 (USPS only) Veterans Day | Wednesday, November 11 Thanksgiving | Thursday, November 26 Day after Thanksgiving | Friday, November 27 Christmas Day | Friday, December 25
  • Does ECL offer fundraising for Non-Profit Organizations?
    YES! We are happy to work with any non-profit organization. Our fundraising package includes order forms with special pricing. We are also working on a private page for online orders that also benefit your non-profit organization.
  • Can I return or exchange and item or beans?
    Our coffee is non refundable. Subscriptions can be cancelled at any time given 72 hour notice. We will try to accommodate cancellation requests with a shorter notice period but make no guarantees of being able to stop an order with less than 72 hours notice due to the automated nature of our fulfillment process. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items To complete your return, we require a receipt or proof of purchase. Our customer service department will let you know which address will be used for returns.
  • Do you offer refunds?
    If you have an item that is returnable, then the following details explain the process. Coffee and perishables are not returnable. Once your acceptable return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
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